Our Purpose

At PSTI, our mission is to create an organisational blueprint using business analysis and redesign to systemise your business. This will allow you to standardise operations, update job descriptions, and retain and share codified institutional memory. We strive towards making the updating of information easy so that any procedural changes can be accessed and implemented in real-time across the entire company. We pride ourselves on making no assumptions about how your business should be run.

NO ASSUMPTIONS
COURAGEOUS
HONESTY
DETAIL ORIENTATED

Business Outcomes:

  • Work Flow
  • Standard Operating Procedures
  • Activity Based Organisational Model
  • User Requirement Specifications
  • Institutional Memory
  • Robotic Procedure Automation
  • Organisational Blue Print

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    “How do you stay ahead of ever-rising customer expectations? There’s no single way to do it – it’s a combination of many things. But high standards (widely deployed and at all levels of detail) are certainly a big part of it.” – JEFF BEZOS

    FROM STANDARDISING
    OPERATIONS TO
    FUNCTIONAL EFFICIENCY.

    Activity Based Modelling will allow you to standardise operations, update job descriptions, capture your intellectual capital and retain and share knowledge. Our experienced consultants will assist your staff in understanding the building blocks of their jobs and job descriptions, with which management will have more detailed information about their staff and teams, this will enhance the overall decision-making process. This is enabled by a platform that is easy to navigate, engaging, accessible which means that the knowledge, with which staff members need to function efficiently is available at the touch of a button.

    Why Activity Based Organisational Modelling

    1. Sustainability
    2. Share holder value
    3. Risk Identification & Mitigation
    4. Compliance

    OUR SOLUTIONS

    WHAT OUR CLIENTS HAVE TO SAY

    The detailed documenting of these activities provides management and other stakeholders a thorough understanding of what is actually happening at the activity level on a daily basis. This increases effectiveness and efficiencies and ultimately productivity. For the first time, we have an online procedure manual with the latest information accessible to all users at the touch of a button. Allows users to get it right the first time, perform consistently, reduces fear and the most importantly, procedures are no longer a ‘swearword’ or an area that was previously ignored as it was being seen as excruciating and painful.
    Anne-Marie Jonker
    Manager: Procedure Intelligence Hub

    Bidvest Bank

    The detailed documenting of these activities provides management and other stakeholders a thorough understanding of what is actually happening at the activity level on a daily basis. This increases effectiveness and efficiencies and ultimately productivity. For the first time, we have an online procedure manual with the latest information accessible to all users at the touch of a button. Allows users to get it right the first time, perform consistently, reduces fear and the most importantly, procedures are no longer a ‘swearword’ or an area that was previously ignored as it was being seen as excruciating and painful.
    We found Midbase was an eye opener in assisting us with bringing structure to our organisation. Not only was the tool user-friendly but also helped create a different mindset for our business. "MIDBASE take control of your business future success”
    Lisa Farrell
    Head: Customer Service Support

    First Data Merchant Solutions

    We found Midbase was an eye opener in assisting us with bringing structure to our organisation. Not only was the tool user-friendly but also helped create a different mindset for our business. "MIDBASE take control of your business future success”
    At first, it raised hundreds of questions as to why this is so important for me to do, being part of an organization. With continued encouragement, full support, understanding the importance of my tasks at hand, it created a different mindset, definitely my online full-service trainer and a personal recommendation.
    Shirelle Hendricks
    Operations

    First Data

    At first, it raised hundreds of questions as to why this is so important for me to do, being part of an organization. With continued encouragement, full support, understanding the importance of my tasks at hand, it created a different mindset, definitely my online full-service trainer and a personal recommendation.
    The Midbase methodology has added rigour and clarity to the documentation of processes at Bidvest Bank. It has enabled us to identify and address procedural gaps and weaknesses and to introduce efficiencies to provide a better staff and customer experience.
    Brett Jury

    Bidvest Bank

    The Midbase methodology has added rigour and clarity to the documentation of processes at Bidvest Bank. It has enabled us to identify and address procedural gaps and weaknesses and to introduce efficiencies to provide a better staff and customer experience.

    SOME OF OUR CLIENTS...

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    Are you ready to systemise your business?

    Contact us today for a quote…

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