STRUCTURING

Of the multitude of challenges facing organisations, retaining intellectual capital and institutional memory as a result of high staff turnover as well as the need to improve workforce performance and compliance, are at the forefront. These are impacted by the lack of up-to-date procedures, documentation, job descriptions and forms.

PSTI will enable your staff to become self-sufficient at capturing all your standard operational procedures, intellectual capital, standardised document templates, using an integrated electronic system. We offer training, facilitation and consulting services through a tried and tested methodology. The system houses all the required knowledge and information that your employees need to offer your customers a consistent level of exceptional service throughout the entire organisational network.

We will facilitate and train your organisation to:

• Capture accumulated organisational wisdom.
• Standardise operations between branches.
• Update job profiles, roles, and descriptions.
• Extract, retain and share procedural knowledge.
• Make information easily accessible.
• Create a platform from which information can be analysed, documented and published.

On an easy to navigate, user-friendly, quick to update and interactive system.

Typical areas of Application: