MOTIVATION

Motivate the deployment of the resources of the organisation. This is not to be confused with a ‘Ra-Ra’ session.

The key questions that need to be answered are;

Typical areas of Application:

Systemise your organisation
Documented accumulated wisdom
Provide evidence of compliance
Support business continuity
Single version of the truth – cradle to grave
Record changes in a single repository
Central communication hub for changes to procedures
Standardise the procedure manual and make it electronically available
Clear demonstration of – risk mitigation, controls & evidence of control
Provide evidence of compliance to principals of the sound management of operational risk
Forms a sound base for workflow implementation, training, capacity management, activity based costing, impact analysis and resource planning

Clarity of roles and responsibilities between departments e.g. branches, back office, administration, internal audit and compliance
Identify current shortcomings, inconsistencies and control weaknesses
Remedial actions activities are defined in the event of something going wrong
Standardisation
Through the exercise, operational awareness and knowledge is enhanced throughout the organisation which results in better understand the importance of each person’s role
Collaboration between departments is improved
End to end activities are being identified
Reliance on key staff is diminished as intelligence is documented
The output is the basis of training new staff to ensure consistent results i.e. No broken telephone
Serves as a basis for branch support and as a call centre
Reduce financial loss
Provides principles for the sound management of operational risk
Reduction in audit fee
Regulatory compliance